Originally Posted by FordCustomerService
Hi eriksarnstrom and Uptcv1:
I want to escalate both of you to your region's Customer Service Managers. They'll reach out to your individual dealers and resolve your concerns. Send me a PM with your VIN, mileage estimate, preferred servicing dealer and a good daytime contact number. I'll get the ball rolling!
WOOHOO! Thanks for updating us, Zillon. Glad to hear that things worked out!
Crystal, instead of a WOOHOO PLEASE pass the fix up the line so Ford can fix this properly. WE shouldn't have to pay for parts out of pocket for cars that are under warranty. Hats off to Zillon for giving us hopefully a long term fix.