Originally Posted by hand-filer
Understood. My frustration is intended more toward Ford the corporation, not the customer service team. They don't exactly have it easy.
And on the dealership level, I would imagine (at least in my experience) that most of the service managers are nice and understanding. It is likely the mechanics that make it tough ... if they don't want to do the work they may say they couldn't hear the noise (my current problem) or that it is 'normal' for the car (which many have posted on this board) even when a TSB is out.