Originally Posted by Kaaru
Welcome to the Forums and thanks for offering your help. Would you be so kind as to please ask your CSM colleague, Alexander, in Lebanon, FLA, to return his emails. I have written to him twice in the past 2 weeks and he has not yet responded. I would like to know why he has not responded and what is going on with my file at Ford Canada.
He knows who I am.
Please PM me with your concerns and some of your specific details (VIN, mileage, preferred servicing dealer, and a good daytime contact phone number); I'll forward your information to the appropriate folks at Ford of Canada.