SYNC Update posted and taken down
See the chat below, blatantly lied to by SYNC representative on chat. Supposedly explorer owners have been able to get a new update that restores the temperature display via syncmyride.com. I didn't see one so I started a chat with the rep:
All SYNC Agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Thank you for contacting the Ford & Lincoln-Mercury SYNC Support Center.
You are now chatting with 'Tamika'
How may I assist you?
you: Yes it seems that syncmyride.com does not know I've installed the latest update.
you: I try to use the status checker tool but it is not working
you: I've tried with multiple flash drives
you: and apparently there is a new update in the last couple days that I'm unable to see because it doesn't know I'm currently up to date on updates
Tamika: Hello, I apologize for your inconvenience. May I please have your VIN?
Tamika: Thank you.
you: sure current in-vehicle version is 4.26.12023
Tamika: The current version of SYNC for your vehicle is Gen2 - V3.0.2 and that is the latest. There are no updates available for your vehicle at this time.
you: I believe there is an update for myford touch that came out in the last couple days
you: brings back the temperature at the top
you: among other thigns
Tamika: There is a My FORD Touch Update, however you will need to contact the dealer for installation.
you: Others have reported being able to download over syncmyride
you: and i thought you said i had the latest?
Tamika: The update has been removed from the website. If you would like the update please contact your local dealer.
you: oh so you were lying to me
Tamika: The latest according to the website. I am not sure if the dealer has the update as it is not being reported that it is.
you: can i get the straight and narrow please
you: I'm already quite frustrated that we don't have AppLink yet
Tamika: Please contact your dealer if you would like to have the newest My FORD Touch Update.
you: with multiple promises from people including the Sync product manager
Tamika: I apologize for your frustration.
you: Why do i need to contact the dealership. Others were able to download it from syncmyride.com
Tamika: It was removed from the website for technical concerns.
Tamika: Is there anything else I can assist you with today?
you: Umm yeah, why did you lie to me?
you: I will post this chat on as many forums as I can
Tamika: I apologize for your frustration, however according to the website your vehicle was up to date.
Tamika: Thank you for chatting with the SYNC Support Center.
Please let us know how we did today by clicking on the word "Close" in the chat window and filling out our exit survey. If you have not already done so, please create your SyncMyRide account to personalize your experience.
Chat session has been terminated by the site operator.