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Old 09-06-2012, 04:15 PM   #91
Focus Rookie
Join Date: Feb 2012
Fan#: 95412
Location: Princeton, NJ
What I Drive: 2012 Ford Focus Titanium Hatchback

Posts: 4
FF Reputation: 1 notmike Good Standing Member
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My beautiful Focus is back. The dealer called me this afternoon for me to come pick it up. Every time I look at her Blue Candy finish and and black rims with silver trim, any regrets I had about purchasing her fade away.

Yes, it was distressing to be without my new vehicle for 25 days, but Ford did do their best to make the most of a bad situation. The regional customer service rep called me regularly to keep me updated, and she agreed to take care of the $5-a-day rental car tax.

Yes, here in NJ, the state where you can't pump your own gas, we fight the terrorists every time we rent a car, with a $5 Homeland Security Tax that was put in place soon after 9/11.

So Ford ended up replacing the steering gear assembly, and everything works again.

As long as this problem doesn't happen again, I am satisfied. Although, I will probably steer two-handed more often just in case it does go out, and I have to muscle the steering back under control.
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