Originally Posted by FordCustomerService
When was the last time you talked to the CSM?
Thomas, My CSM's name is Susan (don't know last name) and I have been trying to call her for the past 2 weeks. I've left at least 4 voice mail messages and one for her "boss" Cynthia. Very frustrated that I can't talk to them, I need confirmation that they signed off on the rental before I waste my time heading to the dealership.