Originally Posted by dbenney
to fordcustomerservice: what build dated do this cover? I have a 2012 SEL with a build of 07/12 and it suffers from this same steering issue. The steering feels nice and tight, but on the highway it will all of a sudden drift left or right and i feel like i constantly have to steer. It feels like when you drive a truck with wider axles/tires than most cars and it tries to track in the grooves in the road from normal cars. I thought maybe there was a learning curve with the steering like there was the trans.
You need to have the service dept. check your VIN# to see if the TSB applies. A red flag is if they have no knowledge of the TSB, so give them the TSB#. This was the experience I had and the sevice advisor wanted to dispute that the car had a problem and then said all it needed was an alignment. The service dept. manager finally said "if there is a TSB that deals with the problem, then install it". It still took a month to get the parts and the help of the Ford CSM I was referred to by Thomas to get the problem fixed.