Originally Posted by cbdallas
I think if the dealerships had the proper knowledge transfer from the corporate technicians / engineers, they would be fixing these transmissions. The issue is that the dealerships really don't know where to go from here because they're being given no direction. The dealerships, while they are the face of the company, are really caught in the middle - between screaming, angry customers and Ford, who hasn't dreamt up a fix yet. Ford isn't going to immerse themselves in a public relations nightmare by admitting that the problem is unresolved and that they're 'working on it'. That's why I was so surprised to see a guy on this forum have his car bought back. That's basically an admission on Ford's part that there is an unresolvable problem with some of these cars. So, the dealerships get stuck with the fun task of staving off the rabid consumers until a magic solution is created in the software and it gets passed down from corporate. It's a horrible position to be in, from a consumer standpoint, as well as the dealership standpoint. They probably cringe every time they see a Focus drive up the service driveway. I'm sure some of them have reached a point where they've finally started encouraging owners to get busy with the Lemon Law....because Ford hasn't done the right thing...Yet.
I was very nervous dropping my car off Saturday for the grille shutter recall....I didn't want them messing with my transmission programming, or even disconnecting my battery, and thankfully they didn't.
We must be driving different cars. I do not drive my wife's Focus often, but, every time I do, the DCT performs flawlessly. I sympathize with those who are having problems, and while I do not know how widespread the problems are, I am certain that Ford is responding in a responsible fashion. Fixes are never fast enough for those with a problem.
I think that the DCT is solid technology that is experiencing some problems, some of which are caused by customers who expect the transmission to behave like a traditional torque converter based automatic which it never will.
If my wife's car was having a problem I would be working closely with my dealer (who is excellent) and the transmission tech who services both the Focus and my Fiesta (5-speed).