Originally Posted by Sonic_HedgeHog
...he heard the noise... Paperwork written
They were pleasantly surprised I already had the TSB number LOL
Yeah didn't hurt for me either. I had it in for multiple work today, and one tech who doesn't really do front ends said to me, "yeah I hear something up there when I drove it round (to the garage)." Oh, and the fact my Dad is still working for Ford 34 years later, and we've been going to the same dealership for 12 years maybe helped when I mentioned that! I was pleasantly surprised too, that he came and told me, "yeah we are going to order parts" without any hesitation.
My advice, just arrive at your dealer prepared for anything and everything. The more ammo you have per say, they can't look at you with a blank stare.