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Old 07-30-2012, 09:46 AM   #198
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Originally Posted by redtress View Post
How quickly do they usually move on these issues? Cause the car has to go on another trip on the 4th and worried about the safety...
Originally Posted by redtress View Post
Good Morning! Hello Thomas...friendly customer service rep from Ford.......Any information you can provide so I can contact my local csm about our Focus? My boss asked about it this morning since vehicle will be leaving again on Friday for a trip to Louisiana..
The time may vary; it depends on your dealer's service process. Schedule an appointment with them as soon as possible. I'll escalate this issue with your CSM at my earliest convenience.

Originally Posted by bruced View Post
Thomas, I am new to this forum. How do I send you the VIN and dealer, etc directly?
Click the "FordCustomerService" name in the post I made. You can then click the "Send a private message to..." link that appears on your screen. I can also be reached by PM when you access my profile here: Sending a PM is the best way to stay in touch with me.

Hope this helps,


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply

Last edited by FordService; 07-30-2012 at 09:48 AM. Reason: added new quote
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