progressive is pissing me right the
everytime someone calls me from there they give me a return number/email and neither the email or the phone number ever goes directly to them it just takes me to the main progressive page and then I have to wait at least 1 day before i get a call/email back.
thankfully I've beat the system. one of the agents accidentally emailed me from his proper work email last night after hours. NOW I send emails from my work email, marked high importance, with delivery and read receipts.
amazingly now that I can track when its been delivered/read they're replying within minutes.
just sucks that its taken this much hassle when Josh at AAA would get back to me almost instantly day/night weekdays/weekends