Originally Posted by Lipshurt
So here is a question:
Has anyone ever been contacted by a regional service person and been told hat he problem will fixed? Of course not.
I get a call about once a week from my CSM (who lives 6 states away from me) urging me to just keep trying to take my vehicle in. These people think we have an unlimited amount of free-time in order to keep driving our vehicles to various dealerships around our zip codes.
I just don't have the time or patience for the dealership to say it's vehicle characteristic. I can't just leave work because some person with zero empathy says I should. I actually care about my job and would like to keep it, must be nice for them to have a job that requires them to not problem solve and not give great customer service.
Ford pulled a Tommy Boy and shit in a box and put a guarantee on it.