Originally Posted by FordCustomerService
Hello everyone -
I'm in the process of compiling information for all who are still experiencing issues after having the 12B37 Customer Satisfaction Program completed. The program I mentioned specifically deals with transmission and hill-start quality.
After viewing this thread, I'll also include information concerning the clunking/rattling of the suspension in the 2012 Focus. If you're still experiencing these issues after visiting your dealer, please send me a short PM with your VIN and a brief description.
After I have all of the details properly documented, I plan to forward both issues to our engineering rep.
Hope to hear from you all soon,
I'm dropping mine off at Ford next week. They have acknowledged there is a problem and should hopefully be fixing it next week. If it is not fixed, I will PM you, but would you like me to PM you my info anyway or wait until I get it back from service?