Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Issues with new 2012 Ford Focus
View Single Post
Old 06-26-2012, 11:25 AM   #1049
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,842
Points 4,767, Level 44
Points: 4,767, Level: 44 Points: 4,767, Level: 44 Points: 4,767, Level: 44
Level Up 9% Completed
Level up: 9% Level up: 9% Level up: 9%
Forum Activity 4%
Activity: 4% Activity: 4% Activity: 4%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by Atomicthunk View Post
I had the same problem with my 2012, letter came last week for a recall, also one came for a wiper motor issue. My dealership took care of both recalls today, took about 2 hours, my transmission seems to be fine now.
Originally Posted by ElGatto View Post
It's been about 1000 miles since the latest upgrade and I am happy to report my trans is functioning normally. I hope this is a good sign. I'll report back after another 1000 miles or so.
Atomicthunk and ElGatto -

Are you all going to take your Focus out for a night on the town?

Originally Posted by murfmoble View Post
...My proublem was that In cruse control when we went down hill it would down shift and rev at about 4000 rpm, took it out of cruse and couldn't get the car to upshift to just roll down the hill,This happened allmost all the time we started on a downhill grade so I just shut the cruse off everytime I went downhill...Going to take it in for service and 12b37 upgrade, hope it helps, Third time for a trany upgrade and they still don't have it right...
murfmoble -

Did you take it in for service already? This 12B37 program addresses hill-start assist quality as well. The dealer will take a look at your cruise control. I'd like to send this to your region's Customer Service Manager for review. Please PM your VIN, mileage, phone #, and servicing dealer to me.

Originally Posted by DurdySE View Post
Put the beast in the shop today for 12b37. Hopefully, mpg will improve slightly (never gotten better than 33mpg, even on a 600 mile, all highway round trip last weekend), no more rolling backwards at stop lights, and no more hesitation/retarded lag time for downshifts! Fingers crossed... these problems have been here for all 10,000 miles!
DurdySE -

The beast went it for a well needed Frankenstein type of service! Have you tried resetting the Average Fuel Economy screen in the information cluster? This will recalculate the numbers for you.

Keep us updated on how the service went. If you'd like, please shoot me a PM with your VIN, mileage, phone #, and servicing dealer; I'll send the information to our Customer Service Manager in your region.

Originally Posted by ElGatto View Post
Just a quick note: Since the upgrade I notice the trans shifts from 1st to 3rd before i hit 20 MPH. It doesn't bother me, but, is this considered normal?
ElGatto -

This update focuses on making these changes as seamless as possible. Have you visited your dealer about the normal range of shifts since the update?

Originally Posted by meesterlike24 View Post
...I have not had any issues with the transmission until a few months ago. Car now has 16,000miles on it. I took it to the dealer and both times...they re=programmed the transmission control module twice to correct the condition...Btw, my tranyy shakes so bad even after repairs mind you, it shook the center console lid loose...
Originally Posted by meesterlike24 View Post
...There are alot of complaints from people on this website and Ford is well aware of the situation, but nothing is being done about it...They cant expect people to be ok with spending $25,000 on a FOCUS, and deal with a transmission that acts the way it does...
meesterlike24 -

We're never okay with people experiencing transmission issues on any vehicle. All relevant information concerning this is being compiled. I'll be more than happy to assist you by sending your regional Customer Service Manager any details. Please forward me your VIN, phone #, and dealer info.

Originally Posted by ACSKURT View Post
...Lake City Ford in Coeur d'Alene, after hearing all my concerns about this Focus almost getting me killed, told me to contact Ford and they would help me.

Steve (from Ford), told me to get hold of my dealer and they would help me...

Is Steve your region's Customer Service Manager? If this hasn't been escalated, I'd like to do so. Shoot me a PM with your VIN, mileage, phone #, and dealer info, if you haven't already.

Originally Posted by Becks View Post
Well..this is my first post...

I had been all excited about purchasing a new Ford Focus Titanium. However, that is not going to happen unless I read about a complete fix for the serious issues discussed in this thread. I am now waiting for the new VW Golf's to arrive, and will either purchase one of those, or see if Ford has fixed this major issue. Knowing what I do now, I can not risk spending $25,000+ on something that is already broken.

I hope you all get the fix from Ford, and the respect from Ford that is deserved for being such patient customers.
Becks -

Welcome to the forum! We never like to lose a potential customer. In addition, we have respect for all of our owners. A program has been created which addresses transmission and hill-start quality. We're currently evaluating the experience customers have had with this service program. Please stay in touch and monitor the incentives in your area:

If anyone is still experiencing transmission quality issues since 12B37 has been completed, please PM me your VIN with a brief description. I'm currently compiling all facts and will forward this to our engineering contact.

Type to you later,


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote