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Old 06-22-2012, 07:39 AM   #408
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Originally Posted by FordCustomerService View Post
The Customer Satisfaction Program 12B37 is VIN specific. If you haven't received a letter, then it won't apply to your car.
There are a certain number of VINs that will not receive a letter, but DO require the update. My Focus was one of them, and there were at least a few others on the forum in the same situation.

You can check and/or visit your dealer and have them enter your VIN into their system to see if you need the update.
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