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Old 06-21-2012, 03:52 PM   #405
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The Customer Satisfaction Program 12B37 is VIN specific. If you haven't received a letter, then it won't apply to your car. If you have, please schedule an appointment with your dealer as soon as possible. Coverage for any vehicle damage that may result from the failure to have a service action performed on a timely basis can be affected.

To all customers which have received the letter and had 12B37 completed: If you're still experiencing issues (harsh shifting, noises, gears skipping, etc.), please send me a PM with your VIN & a brief description of your issue(s). I'll properly document this and forward to the correct rep as a group.

I'm here for you guys; I'm a Focus owner as well. While I haven't experienced any issues thus far, I completely understand the reliability and safety feedback you all have posted.



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