Originally Posted by suss6052
The letter clearly states that if you have damage that occurs to the vehicle as a result of not having the FSA performed in a timely manner Ford may deny your warranty coverage because you purposefully chose to ignore a software update designed to improve the experience, see quoted exerpt from the letter below.
"What should you do?
Please call your dealer without delay and request a service date for Customer Satisfaction Program 12B37. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com
for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis.
Therefore, please have this service action performed as soon as possible."
Therefore its not in one's best interest to leave well enough alone if you think it was ok, and that the new program can't improve it was at your own risk, as damage that may have occurred after your denial of the upgrade can cause warranty headaches down the road.
That is just standard text written on all recalls and field service actions to cover Ford's butt. The fact that this is a "customer satisfaction" program, means that Ford will try to resolve an issue that the CUSTOMER feels in unsatisfactory, but is not potentially dangerous or damaging. It is a voluntary program.
But, as you said, Ford COULD use that the FSA was not done as an excuse for future claim denial. It would be HIGHLY unlikely though. How would they prove you even got the letter and read it?