Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - DCT / PowerShift Transmission Update TSB Thread
View Single Post
Old 06-09-2012, 05:49 PM   #1221
Focus Addict
suss6052's Avatar
Join Date: Feb 2012
Fan#: 95752
Location: ..., MI
What I Drive: 2013 Ford Focus ST2 Ingot Silver

Posts: 13,920
Points 12,333, Level 72
Points: 12,333, Level: 72 Points: 12,333, Level: 72 Points: 12,333, Level: 72
Level Up 71% Completed
Level up: 71% Level up: 71% Level up: 71%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 40 suss6052 Great Standing Member
Buy-Sell-Trade Rating: (3)
Originally Posted by allyy View Post
The letter clearly states if you are haveing issues described. I dont have a scanner so i cant post the letter. If you have a scanner it would be nice to see what your letter says. Thanks
The letter clearly states that if you have damage that occurs to the vehicle as a result of not having the FSA performed in a timely manner Ford may deny your warranty coverage because you purposefully chose to ignore a software update designed to improve the experience, see quoted exerpt from the letter below.

"What should you do? Please call your dealer without delay and request a service date for Customer Satisfaction Program 12B37. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible."

Therefore its not in one's best interest to leave well enough alone if you think it was ok, and that the new program can't improve it was at your own risk, as damage that may have occurred after your denial of the upgrade can cause warranty headaches down the road.
suss6052 is offline  
    Reply With Quote