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Old 06-06-2012, 02:26 PM   #5
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Originally Posted by Hedgehog Focus View Post
Hi Noemi-
I took it for service today and this time they got more aggressive with a real repair.
So far so good but it has not even been 24 hours yet and this was an intermittent problem.
I mentioned to I was on a Ford message board and I was learning about my problem and the service manager told me that Ford employees are not allowed on these boards and they could be fired for being on them. I don't know what to believe sometimes as I told him I saw some correspondence from people like you.
Any way thanks for you reply....
Update: OMG the same message came back while I stepped out of the car and the radio was playing and I came back in just a few minutes.The same day it was supposed to be repaired...
Hello again Hedgehog Focus,

No need to worry, I'm legit! Ford has a well established Social Media program on Facebook, twitter, and various forums.

Shoot me a PM with the info I requested. I'll have the Customer Service Manager review the issue.

Take care!


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply

Last edited by FordService; 06-07-2012 at 10:07 AM.
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