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Old 06-05-2012, 05:43 PM   #421
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Originally Posted by minitaz1 View Post
Our Focus has had the TSB applied it's a reprogram of t8he Power Train Control module, it has made the shudder a little better but the issue is still there. Our Focus is going back on Thursday, for 2 trim concerns and the trans shudder complaint will be on the repair order again...
Hey minitaz1,

The Focus is designed to smooth out after the update is applied. Depending on how quickly it relearns your driving habits, this may take about 1000 miles.

As to the trim concern, I'll be happy to contact the Customer Service Manager for your area. To do so, please send me a PM with your your contact information, dealer name/state, approximate mileage, and the VIN.

Originally Posted by Focususer2 View Post
...I do not like gear shifts IN MY 2012 Focus, but I am unsure whether to take it in for the software upgrade. I DON'T GET IT! How come some users have problems and some others don't?...
Originally Posted by airboss1 View Post
Well it's official...I received a Ford Motor Company, Customer Satisfaction Program letter in the mail the other day regarding jerky transmission shifts...
Ok with only 4100 miles on my Focus, and the jerky transmission shifts are almost non-existing, and yes it does have the roll backs when you release the brake pedal,,,,, I'm getting high 38 city mpg, and "WOW" 41 highway mpg, do I dare take it in and have them do this? Will this "Calibration" mess this great mileage up by doing this?..
Originally Posted by a_2000_se View Post
^^^ I don't think I would.
The Customer Satisfaction Program is for those that aren't satisfied or like to complain. You know the issues and how to deal with them and more importantly 'are satisfied'. The old cliche, "If it ain't broke, don't fix it", may apply here...
Hi Focususer2, airboss1 & a_2000_se,

If you have received the Customer Satisfaction Program 12B37, we do recommend visiting the local Ford dealer and have the update applied to your Focus.

Ford has developed calibration improvements to the Powertrain Control Module, Transmission Control Module, and Anti-Lock Brake module in order to address transmission shift quality and hill-start concerns.

This is a free service with an estimated repair time of one-half day, which may be extended due to the dealer's prior commitments, and will be available until April 30, 2013. Please do not hesitate to have this taken car of, as coverage may be denied for any vehicle damage that results from the failure to have this service action performed in a timely manner.

Originally Posted by 6769MOPARS View Post
Do you mean the FSA letter? I had it done on my wife's Focus and there has been no change in gas mileage. We're driving it 2000 miles over the weekend and I'll know more them.
I'd recommend getting it done. I think that when you go for service, they will apply the update. It takes under an hour. I rarely drive her car. I did notice after the update that shifts seem even crisper than before (not that they were ever a problem)....
Thanks for the recommendation, 6769MOPARS. They're always appreciated!

Originally Posted by View Post
brought the 2012 focus into the shop yesterday, they reprogrammed the computer as per the recall. got it back today and there is absolutely no change...

Have you contacted the Ford of Canada Customer Relationship Center? Please try that route, if you have not done so. Their contact number is 1-800-565-3673.

Take care!


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