Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Ford Focus Steering Problem
View Single Post
Old 05-31-2012, 02:52 PM   #188
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,854
Points 5,138, Level 45
Points: 5,138, Level: 45 Points: 5,138, Level: 45 Points: 5,138, Level: 45
Level Up 94% Completed
Level up: 94% Level up: 94% Level up: 94%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by 68raider View Post
Just got home from being towed out of a parking garage and sitting in a tow truck for the last 2 hours. My new focus SEL package 303A would not turn even enough to get out of the parking space that I was in. The car started fine, went forward and backward but the steering was absolutely stiff.This was not normal...
Hi 68raider,

I'm Ford's friendly customer service rep on the forum. I'll be happy to escalate the steering issue to the Customer Service Manager for your area. Please send me a PM me with your VIN, dealer, mileage, full name, and best daytime number to begin the process.

Originally Posted by LackofFocus View Post
I got my Focus back yesterday and it's like I have a brand new car. The steering is COMPLETELY different...
I'm very happy with the service department at Groove Ford in Centennial, CO. They listened to me and were open minded, and the manager of the service department personally drove my car to verify the problem.
The moral of the story? If you have a 2012 Focus and are fighting the steering at all, take it into the dealer, because something is wrong.
This is a great update and accolade, LackofFocus! I'm sure your fellow posters will take your advice.

Take care!


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote