I'm angry how much time and energy I've had to put into a BRAND NEW car to get this resolved. My Scion with 85k on it was trouble-free from start to finish, aside from problems that I caused myself.
Unfortunately, the old school way of thinking still prevails at the dealer level at Ford.
Simply ignoring the issue and hoping the customer will go away is not a solution. It would be one thing if McCafferty told me, "Yes, we hear it, but unfortunately Ford doesn't have a fix for it at this time," but they straight up refused to acknowledge anything, AND gave me attitude about it.
I work at one of the largest Toyota dealers in the central-atlantic region. That way of thinking doesn't fly here.
Joined the dark side.