Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Ford Focus –Suspension Clanking – Ford of Canada Unacceptable Behavior
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Old 04-19-2012, 10:41 AM   #8
Focus Rookie
Join Date: Jan 2012
Fan#: 94429
Location: Burlington, Canada
What I Drive: 09 Escape V6 (Focus on the way)

Posts: 19
FF Reputation: 1 kmoose Good Standing Member
Buy-Sell-Trade Rating: (0)
My advice; keep on it. Trying a dealer with a better relationship with Ford...they may get more leeway. I know my own dealer gets a lot more latitude than others because of its customer satisfaction rating.

My dealer with my Escape (Discovery Ford in Burlington, ON) has been awesome. They simply can't fix my tranny problem because I don't think there is a fix (google "Escape Transmission issues")

Ford Canada "customer service" is not helpful. I've got them involved trying to buy my Escape back or provide some sort of trade in allowance but their solution to my troubles is to "buy an extended warranty". I actually think calling them may have made it worse with my dealer, who is now feeling under pressure to fix my problem when I think they are doing their best (they've reprogrammed the tranny twice, and rebuilt it once...still a mess).
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