Originally Posted by kam327
Apparently most dealers don't respond to you telling them there's a TSB. You have to describe the symptoms that are covered by the TSB and don't take no for an answer. Tell them you've driven other Focus's and they don't do what yours does so you know it's not normal and you won't pick it back up until the shuddering is gone.
This...my dealer adviser refused to even look at the papers I brought with the TSB on it and only took my description of the problems. Luckily they applied the TSB anyways.