Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 03-27-2012, 09:08 AM   #67
FordService
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Quote:
Originally Posted by Zillon View Post
Nope, still clunking...
[Edit] I did want to add, though, that everyone else I've dealt with at Ford Customer Service outside of this particular dealership has been great. So, thank you for that.
Morning Zillon,

I appreciate your compliment.

Have you attempted another dealership for a second opinion? Let me know if that's feasible, if it is, let's try this route. If you do visit another dealership, send me a PM and I'll contact the Customer Service Manager again.

Quote:
Originally Posted by kshew97 View Post
I sent my info via PM (forgot to include mileage, which is 4500 as of today)...
Hi kshew97,

Thank you for the info; I'll work on your case as soon as possible. In the meantime, make sure to contact your local Ford dealership and set up an appointment.

Noemi
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M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
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