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Old 03-26-2012, 10:15 PM   #66
Focus Rookie
Join Date: Nov 2011
Fan#: 92075
Location: Mason, OH
What I Drive: 2012 Sterling Gray Titanium

Posts: 24
FF Reputation: 1 kshew97 Good Standing Member
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Originally Posted by FordCustomerService View Post

Hey kshew97 & Bradl1982,

Taking your Focus to the dealer is a great first step. When you do visit the dealer, please send me a PM with the VIN, current mileage, personal, and dealer contact info so I can begin the escalation process to the Customer Service Manager in your area.


I sent my info via PM (forgot to include mileage, which is 4500 as of today). I will let everyone know what happens when I get my car back!
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