Originally Posted by FordCustomerService
What's the status on your Focus? If you like, we can add another layer of assistance from the Customer Service Manger. Send me a PM with the VIN, current mileage, personal and dealer contact to begin the process of escalation.
Noemi - Thanks so much for the response. I'm going to give them another shot first and see what happens. I'll send you a PM if I need any help. Thanks again! :-)