Originally Posted by cacophonous
My dealer was very accommodating. I was scheduling my first oil change and simply asked for 12-01-04A TSB since my car was built in September. The service manager said no problem and set my appointment for 2 hours max but it only took 1.5 hours to do both. He verified they had it downloaded already and it was ready to rock.
I have to wonder why some dealers are very accommodating and others resist working with a customer re a TSB.