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Old 01-20-2012, 09:38 AM   #666
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Originally Posted by FordCustomerService View Post
Hey Dan50,

Thanks for your comment and question.

Ford is keenly aware there are Focus owners experiencing issues with the transmission. This is why software updates can be obtain through the dealerships certified technicians and continual education of the transmission technology is provided to current and future Focus owners. If anyone has a transmission concern, myself and Natasha will be more than happy to provide the necessary assistance. However, we are unable to do so unless the requested info is provided, such as the VIN, current mileage, personal and dealer contact info. So if your Focus is not running smoothly, I'll be more than happy to contact the regional Customer Service Manager on your behalf.

As for the clutch, you are correct. The U.S uses the dry version, which does not require transmission fluid and therefore eliminates the need for a transmission oil cooler and internal oil pump.

Thanks for the offer Noemi, but I'll let my dealer take care of the problem. As soon as Ford figures out what to do, that is.

I was encouraged by your acknowledgment that Ford is aware of the problem. Until I saw the solution was to further educate Focus owners about transmission technology. If Ford thinks this is an issue because we owners don't know what to expect, it's a hopeless situation. Ford released a product before it was ready - no amount of owner education is going to solve that.
Hello Dan50

Never is it our intention to insinuate our current and future Family members are incapable of understanding our products and technology. However, our job is to inform customers of the vehicle's features and technology from the moment they walk onto a dealer’s lot and onward. This is what I am speaking of. If anyone has a question, we are here to research and provide an answer, regardless of the level of knowledge the owner may have of their Focus. If there is a concern, again, we are here to assist, which also includes researching and rendering an answer to address the issue. We do not serve "cool-aid" to our Family members. Frankly, I have a personal dislike of cool-aide. We supply honest and direct answers to our Family members, both current and future, as best we can and with integrity.

Again, if anyone has a concern with their Focus, I as well as my fellow co-workers, are here to assist, not serve cool-aid, and make sure the issue is addressed. However, we are incapable of doing so if:

1. We are not made aware of the issue by the individual.
2. The information necessary to provide a more enhanced assistance in not provided.
3. The concern raised is in actuality the normal functioning of the vehicle.

Looking forward to a great relationship between Ford and Focus owners!


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