Originally Posted by FordCustomerService
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Have a wonderful day!
is this true? this is what I sent my dealership Service manager Chirs Robinson. Please contact him and get this problem solved.
Chris below is problem solved. Why have you not called FORD to get this done? Do I need to talk with another dealership or the owner of the one you work with
? I now have over 11,800 and the wheel noise problem is still there as reported at 3,300 miles.
The info you gave jimmyt is totally false.I don't say you made it up ,but who ever provided this info sure did.The cause of this problem,the solution and the parts have been available since at least August 2011.But for some unknown reasons,only a few dealerships have been made aware of it.The TSB updates have never been released ,even if the solution is relatively cheap(under 400$),Ford engineers are hiding the info about the new bearings.So far,only two people on this forum with the same problem ,got it fixed: sir and myself(use to be Beepster).Not sure how sirhawkeye's dealership got the info ,but for mine I simple harassed the sh..t out of the service department of my dealership until they started asking questions and finally got the same answer I got from here in August.It nearly cost 6000$ of unnecessary repairs for a 400$ fix to a problem that should have been caught on the quality control inspection.
Under "Road Test",you can read:Perform a minimum of 10km of combined city and highway driving and "Check for squeaks , rattles , vibrations,wind noise,ect." If Ford employees would have performed this simple little step ,I would have saved myself a 20 week nightmare and 6000$.
As for jimmyt,I already told you what to do. Call your dealership, tell them to call Ford US or simply to order the new bearings that are the same numbers as the other ones. If they refuse, call many times a week until they do. It sucks but this is the only way I got the car serviceable enough to get rid of it.