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Old 01-01-2012, 03:23 PM   #135
Focus Enthusiast
Join Date: Aug 2011
Fan#: 89253
Location: Miami, FL
What I Drive: 2012 Ti

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Originally Posted by aperson9923 View Post
I tried restarting it yesterday and it didn't help. I am thinking that if I try repairingy phone it will work?
Here is a link to the Tips section on

For Phone issues, these are the tips listed:

Try a Clean pairing

If you're having trouble pairing your mobile phone with SYNC, try a Clean pairing of your mobile phone with SYNC. Check your mobile phone for Bluetooth settings. Is SYNC listed? It may be listed under Hands-free Devices. Delete the SYNC listing.

Then check the Phone Menu on SYNC for Bluetooth Devices. If your mobile phone appears, delete its listing.

When both devices are clean of any prior connections, then try pairing your mobile phone to SYNC.

Try re-setting your mobile phone

If you're having trouble pairing your mobile phone with SYNC, try re-setting your mobile phone. Please follow your mobile phone directions for safely re-setting it.

Check Security and Auto Accept Settings

Your mobile phone may have Security Settings or an Auto Accept function that may interfere with pairing and connecting your mobile phone with SYNC. Check your mobile phone instructions to be sure the settings are not disabling your mobile phone's connection to SYNC.

Update software and firmware

Software and firmware updates for mobile phones are made available frequently. Check to see if you have the latest versions; if not, update your mobile phone and try re-pairing your mobile phone with SYNC.

Browse to confirm contacts

Browse your Phonebook contacts list in the SYNC Phone Menu. Confirm your contacts have been downloaded to SYNC. Also check that you say the contact name just as it is listed in SYNC.

Check for missing contacts

If SYNC confirms your Phonebook Download is Complete, but it is empty or missing contacts, it could be the phonebook contacts are stored on the mobile phone's SIM card. Follow your phone manual's directions to move them from the SIM card to the phone's internal memory. Once they are moved, try re-downloading your Phonebook to SYNC.

Turn OFF Auto Phonebook Download

Try turning OFF the Auto Phonebook Download feature on SYNC. If this feature is ON, each time you connect your mobile phone with SYNC, the system searches for updates. Turning this feature OFF can help stabilize the connection with SYNC. You can choose to manually update your phonebook with SYNC through the Phone Menu.

Remove special ringtones and pictures

If you have problems calling or receiving calls from one or a few contacts, it may be due to a ringtone or picture that is associated with the contact. If this is the case, follow your mobile phone instructions for removing an associated ringtone or picture with that contact. Then try downloading your phonebook to SYNC, again.

Add contacts manually

If you have paired your mobile phone with SYNC, but the phonebook cannot be downloaded, add contacts manually. Choose the Phone Menu on SYNC and then choose Add a Contact.

Increase the volume

If the volume on SYNC is low when you are using your mobile phone, try turning up the volume on your mobile phone-while it is connected to SYNC. Many mobile phones have a dedicated volume control for Bluetooth-hands-free devices, which will also control the volume when it is connected to SYNC.

Translate text messages

When you receive a text message, the SYNC text messaging feature can translate common text abbreviations for example, LOL and read them to you.*

*Only available if your mobile phone supports text messages.
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