Originally Posted by CourtneyNYC
Well today . . . with the Focus Titanium a mere 3 weeks old . . was my day.
The screen went black for about 5 minutes the other day but a couple restarts and it seemed to work.
Today it locked. I tried shutting off, restarting and so forth but with no success.
I called the dealer and, of course (I suspected this after my earlier nightmare with them) their response was "pull the positive cable off am mess with it". I'm struggling to understand the term "factory trained tech".
The car has been sitting in the drive for an hour and the screen is still active.
Can anyone point me to the "master reset" procedure?
Thanks in advance.
I had that problem early on, and eventually (within ~2 hours) it did shut itself down. Took it in and the dealership re-programmed the radio and all has been well since.