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Old 11-03-2011, 09:08 AM   #93
Focus Rookie
Join Date: Sep 2011
Fan#: 90127
Location: Dallas, TX
What I Drive: 2012 frosted glass

Posts: 18
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Unhappy nuts

Originally Posted by yamahacreeker View Post
I would Like to Thank Natasha and also Nathan at Ford Customer service for helping me get the ball rolling. To enlighten everyone about my daughters 2012 focus look back to page 3 of this problem. Same problem as everyone else is having. with a little help from Natasha and Nate we were able to fix this problem. I should have said all of this 2 months ago. The car sat at the dealership for over 2 weeks back in August, Nate called me and said it would be another 2 weeks for the rack to ship( I said WTF ) I later figured out that ford will not ship parts right off the line cuz First they have to document the problem , Do studies, check part numbers , All to see if the parts they need to fix all came from the same Supplier or even the same batch. with that said . Car is fixed and runs great
and when all of you get your car back... ask ford what they can do for me. we got an extended warrenty 5 year 75,000 mile warrenty for free. So thanks again Ford People. This is what makes America Great. ( PEOPLE HELPING PEOPLE )
We have been waiting over a month for the parts. The dealer has everything but some nuts. Said ford says they are on backorder until end of November. Larger dealers in Texas have the nuts but are hording them and will not let our dealer have them. As of now we have no one from Ford who will expedite the nuts that are available to others. I wish we had someone who could help us but at this time no one will. If the dealer gets the nuts when ford says they will it would have been over 2 months with this steering problem.
As a 3rd gen loyal Ford buyers family this greatly sadens me.
Its not like we are talking about a loose headliner. Other then Brakes the steering is the next most important safety item. Why the Ford customer service people on this forum help some but not others is a puzzle.
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