Originally Posted by danc8
Brought it to dealer. One service consultant said its a known problem but no fix as yet. Service manager says it is unknown problem but bring it in.
Won't go into the unbelievably poor customer service (in 2011 you treat customers like this, seriously?), but service mgr says he cannot duplicate problem and no code comes up on computer. Says he'll re-flash the computer. Keeps it overnight.
I'm sorry to learn of your negative opinion of the dealership and your unresolved issues. Customer satisfaction is extremely important to us, so I recommend contacting Ford of Canada Customer Relationship Centre at 1.800.565.3673 so they can document & assist with your situation.