Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - What every car buyer or owner needs to know about getting service work done
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Old 09-23-2011, 07:32 AM   #5
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What I Drive: 2002 bright yellow ZX5

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Thanks for an excellent writeup.
An honest inquiry - can you offer any theories as to why in customer satisfaction surveys, independent repair shops almost always score, on average, quite a bit higher than dealer service departments?
After being charged $330.00 by a high profile local Dodge dealer to have the camshaft position sensor changed on a Dodge Neon, whose SA had been unwilling to let me talk directly to the mechanic, feeling both 'processed' and overcharged, I resolved that thenceforth I would exhaust my DIY resources first, then if necessary turn to a good local independent, and only as a last resort ever deal with a dealership again. This was a small part of the reason that I got rid of the Neon and replaced it with a Focus, a car with which I have been much happier.
Thanks for allowing a small vent, and,yes, the initial question was serious.
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