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Old 08-30-2011, 12:18 PM   #167
Focus Rookie
Join Date: Aug 2011
Fan#: 88491
Location: Lynchburg, VA
What I Drive: 2012 Silver Focus SE

Posts: 5
FF Reputation: 1 fletch7719 Good Standing Member
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Originally Posted by FordCustomerService View Post
Hi tajlucas,

I'm sorry to learn you are dissatisfied, and feel we are dismissing your concerns. The Customer Care Specialist handling your case will be contacting you again today. I see in the case notes you weren't sure you would be able to visit your dealer due to your work schedule. If you were able to bring in your Focus Saturday, I hope they were successful in easing your worries.

Everyone else - If you are experiencing issues, please work with your dealer to correct it. If they are unable to resolve the problem, please PM me with your VIN, contact information, mileage, & servicing dealer name/state and I will assist with your concerns.


Thanks for the assist, and the great feedback! Much appreciated!


If holding the button down for a second or two doesn't help, you may want to check out a similarly equipped one at your dealer to see if it behaves the same way.

It definitely works for me. I was getting very aggravated myself but holding the lock button while I walk away works each time now.
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