We have a Ford Customer Service rep who will be around to help you during regular business hours. She makes dealers jump through hoops if needed. It sounds like you might be one of those who could use a little help due to ownership changes at your dealer. If there are other dealers in the area- you can take your car to them if you're dissatisfied with the current dealer.
We have a Forum dedicated to the 2012, owners, and discussions about that vehicle, but you are posted in the right section for your issue. Please check out this forum, and see if anyone else is experiencing the same issue for your peace of mind.
Third Generation Ford Focus (2012)