Originally Posted by Eurofordfan
You posted today, indicating that the replacement steering column must be backordered...
Do you know if Ford / TRW has a major issue on their hands, here? It certainly is not just a Ford issue. I understand that BMW, for example, with their Z4, has this or a similar issue, and I've heard that the issue exists with the Honda Fit, too.. Many Companies are in denial about this (or are stonewalling). Toyota, with their '09 and up Corolla, denied it... It only happened, I believe, with a small segment of the car population -- but ultimately they issued different software for complaining owners, though this is really on the hush-hush. The NHTSA (sp?) got involved. Your discussion of the problem does not seem like it's strictly software -- but rather, the on-center feedback device, and the correlation of same to the rack power assist. In the case of the Toyota's, the rack fought-back so fiercely, owners could not, typically, overpower the steering that had its own mind!
I suspect that you are a bit unwilling to share the official Ford communication, in that Ford probably considers it a mistake to have shared it with you.
If Ford is forthcoming with info, like for example, issuing a TSB, that's be great -- but if Ford starts behaving like Toyota, 'cause of the TRW issue, then that'd certainly call for stronger measures.
I am hoping this will be resolved with the new production of cars, and that I can get a sense for what VIN and later, a person could buy, and know that the problem has been resolved.
Any further info you can share with the community would be much appreciated.
Sorry, if, by the above-attached quote you think I am a conspiracy theorist and that I am attempting to whack Ford; I am not. I suspect that you are not aware of just how many Mfr's are having far-reaching and costly troubles with their EPAS systems. In addition to those mentioned in the quote, I am also aware of 5-1/2 years' worth of production of Chevrolet Cobalts requiring EPAS steering column replacement, as well as substantial problems with the Malibu in that regard. Not all of the problems, of course, are the "indexing" between rack position, force on the wheel, on-center position etc... that would appear to be the issue with some 2012 Focus'.
One might expect, with big cost implications, Mfrs are somewhat reluctant to reveal all of these matters. Most certainly Toyota was reluctant in the extreme. What is disconcerting is when, in many cases, service writers or shop foremen indicate to owners "it's performing as designed" or "there's nothing wrong with it". This happened in spades, with the Corolla's -- and the chorus included a litany of owners who were not affected with the problem.
My bad, as I recall now that the EPAS assist is rack-mounted on the Focus. Hence steering rack replacement is required to deal with the bad run of parts on some of the cars. By comparison, the assist is column-mounted on the Fiesta and the Cobalt and on a number of other small cars. Like many systems, they are integrated, and individual components are not replaceable.
If any members are aware of which 2012 Focus VIN numbers and later are immune from this potential problem (which obviously does not seem to affect all cars) please pipe-up.