Originally Posted by DGR Suspension
I've become much much more than just a distributor. Sure I could import and resell, but that gets boring. I brought about new kits and revisions that were never considered. Example; a one price true coilover for a 350z. Or, the Track+ coilover Do miatas that came from a collaboration coming a few minds.
I've always been a tinkerer. Nothing is ever good enough. You guts that bought suspensions from me, h&r, eibach, etc. You too thought the guys at Ford didn't do it right, or it was too generalized for the masses. I thought the same and I set a plan in motion to bring DGR up a level or two.
I'm bringing forward a new, third shock to the DGR line. I brought the camber plate to the focus kit. I brought pillowball upper mounts to the miata kit.
I am now directly tied to the R&D dept at the factory. So I do far more than bringing a brand. So much that even the basement at my house is littered with shocks, springs, blank mounting plates, a cnc machine with raw billet close by. I get yelled at constantly at 3am for pulling the trigger on my impact gun in the house.
I put my cars on real race cars and collect data. I'm soon going to be working with a company in TX to perfect the BMW kit. We will have cameras recording suspension movement, data to capture usable travel, etc. That will go back to R&D to make sure we re-release a BMW kit that is worth every penny and functions like a kit costing twice as much. Not having g to ideas much of a budget on suspension leaves more room for other improvement, which in turn makes a more competitive vehicle.
Does that answer your question?
Not trying to tell you how to run "your" business, but maybe if you spent less time trying to do the factory's job before you have your distribution job set, you wouldn't have as many issues as you have. For being a basically brand new vendor for at least our community, you are really off to a terrible start, and its all due to your poor customer service alone. It is really sad that it has gone this way as things looked great to start. I was considering buying DGR but went with Ksport after seeing countless threads, like this one, where people have had to publicly call you out to just get a response.
Yea, you're one guy, but as such you should know what you can handle. "I've become much much more than just a distributor. Sure I could import and resell, but that gets boring."
Boring or not, if you can't get that done properly, why even try getting in to R&D or w/e it is that you say you do.
Customers are number one, with out them you have no business. You should try to ensure you still have a business before trying to expand. I know from seeing how you have dealt with people you have lost mine and others business before you even had it.
Just some food for thought, take it or leave it.