Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Issues with new 2012 Ford Focus
View Single Post
Old 06-21-2011, 12:12 PM   #18
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,604
Points 4,367, Level 42
Points: 4,367, Level: 42 Points: 4,367, Level: 42 Points: 4,367, Level: 42
Level Up 9% Completed
Level up: 9% Level up: 9% Level up: 9%
Forum Activity 53%
Activity: 53% Activity: 53% Activity: 53%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Hi Jellman123,

While it is true that the Focus transmission improves while it learns driving habits, Ford Engineering is investigating and actively working to resolve any concerns. While the symptoms of many posters may seem the same, the causes may be different. I would like to help you with your issues. Please PM me with your VIN, contact information, mileage, and servicing dealer information. I will work with you so you feel confident when driving your Focus.


There have been concerns noted on this forum, but they are not an indication of an issue that affects every owner. I am sorry to hear that the two you test drove experienced rough shifting. Ford takes customer satisfaction very seriously. We are assisting anyone having issues. I hope you reconsider and decide to purchase a Focus.


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote