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Old 06-17-2011, 08:21 AM   #12
FordService
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Hi johnkos,

My name is Natasha with Ford Customer Service and I've been handling this forum. I'm sorry for the hassle you have experienced in getting your Focus correctly diagnosed. I understand your wife's fear about getting stranded, and am glad you are willing to give me a shot at assisting. Please PM me with your VIN, contact info, mileage and servicing dealer so I can try to help. I will keep a look out for your reply.

~Natasha
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M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
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