Tom's tune! I called Randy at FS about a tune. I explained what I was looking to do but I needed a night to decide - he said "call me when you're ready" NBD. I called, he was [I]"too busy for just a tune" & he told me to order it online, he didn't have time to help me. "just a tune, you can do that on the website" that went over well with me. Send in your money & we'll worry about your questions later. NOT!.
I messaged Tom, got a quick & straight reply. He collected my specs & I paid him. 48 hours later I was firing up my Focus with TOM'S tune! What a sweet difference it mad e BTW. I bugged the poor guy but he never lost patience it was cool! "call me if you have problems" not "do it online".
It was clear to me FS was all about the money. I've bought stuff there before. Since they started actually. Those days ARE OVER.