I have to admit that error message is new to me. Here are a couple of suggestions, although I'm not sure if I'm even on the right track:
- Make sure you're running the most current (and appropriate) firmware and device software;
- Try connecting the cables, turning on the ignition, and loading LiveLink in different orders than have previously been tried;
- Right click on the LiveLink icon, go to the properties tab, and make sure you're not running the program in some kind of "compatability mode."
If these don't work, I would suggest contacting Blivit
by PM (private message) tomorrow. He's on this site and works for SCT. He's usually able to resolve problems pretty quickly.
By the way, did you get your tune from Tom? If so, he offers a way to access your computer remotely and he can configure things for you.