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Old 02-02-2010, 08:27 AM   #52
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Originally Posted by 1turbofocus View Post
I have a customer that will be calling in today that we have been remote tuning that had this same issue , Nothing has been changed and we have loaded many tunes issue free , now it wont load my tunes and I was on line with him and it "just happened" out of the blue , No new programs installed just loading tunes and datalogging

Which SCT programs does this customer have installed and what operating system is on their PC?

At what point did the error start happening? Were other SCT programs open at the same time?

Also, with any of these customers, what antivirus program are they running? We recently discovered that Mcafee and AVG started flagging certain SCT files as being trojan files (which they are not.) We contacted them and they have since updated their definitions files so that this doesn't happen in the future but if the customers are running these programs and haven't updated that may be the cause.
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