does the computer datalog everything else or is there no communication at all? First thing that popped into my head was a driver issue. Maybe trying reinstalling the driver and/or livelink.
are you using XP or vista?
2004 SVT: bewst'd!
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2013 Escape SEL 2.0 Ecoboost 4WD
2004 F350 6.8L V10
1986 XR4Ti 2.3L Turbo, 15 psi