I have to agree with Goat here.
In all my dealings with Massive, and that includes going to a couple of their G2G's, they have been nothing but cordial, kind, and very easy to work with.
Did you try just giving them a call and CALMLY explaining your issue?
Goat's right.. ranting on here really never solves anything.
I wanna live... I wanna love..
But it's a long hard road out of Hell